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The French Service Issue : “mal compris”
French Service. For some, this is an oxymoron. Some like to say the same thing of American Intelligence. But as far as French Intelligence is concerned and American Service, we tend to be on the...
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Apple – Imperfect imperfections
Bleeding Apple Logo As reported by ZDNET and BBC News “Apple offers free iPhone 4 cases,” Steve Jobs has shown himself and the company to have flaws. I am a total and avowed Apple convert, but I am...
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Plain Training versus Learning & Growing – 7 key guidelines
How often have you attended a training seminar and left thinking “that was great… but was it really worth it?” In my experience, here is, broadly, what happens in a typical 2-day off-site seminar:...
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A Solid Internet Strategy for the SMB (B&B)
How does a small business figure out its internet strategy without the services of a big agency? This is the typical question for the owner of (very) small business. The internet is daunting for...
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FEVAD President Francois Momboisse – eCommerce In France
Attended a most interesting INSEAD breakfast presentation last week by François Momboisse, President since 2002 of the FEVAD (the association covering eCommerce and distance selling in France)....
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Enterprise 2.0 – A critical building block for your social media strategy
Getting the mindset right first Enterprise 2.0 – A State of Mind We all know resources are limited, so it is essential to know to prioritize. In this vein, one of the conundrums facing companies is...
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Community Management: Constructing your Social Media strategy by interest
Getting social must be a company-wide project As companies scramble to identify or hire community managers, I often wonder about the criteria that are being drawn up. There is still much confusion on...
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The five greatest productivity tools: Dropbox #1 of 5
It still takes time to save time… Below is the first of a “thread” on the five best productivity enhancing tools that I use on a regular basis. What I find is as important as the specific tool itself...
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Speculation & Accountability – Can they lie together?
Gut & Data: Two sources of direction This post is inspired by a wonderful quote from Duncan Watts, of Yahoo Research, made on this McKinsey Quarterly podcast (May 2011): “Our enthusiasm for making...
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Winning At Digital Transformation – Keys To Success And Some Pitfalls To Avoid
This year may well the year that digital transformation becomes inscribed in the majority of company’s strategic initiatives in the developed world. If digital projects abound, many do not live up to...
View ArticleHow to Navigate Digital Transformation in 3 Key Steps
Having accompanied a number of senior executives in setting and driving the digital transformation agenda, it strikes me that many people continue to take it from the wrong point of view. Just like BIG...
View ArticleThe Maddening Truth About Disruption
A lot of conferences, books and businesses are talking about disruption. With so much banter, it’s hard to get to the bottom line truth about disruption. On Google, there are now 43.4 million search...
View ArticleThe Battle Of The Beauty Portal
In the beauty business — just as in any FMCG sector, be it food, fashion, household care or appliances — there is a handful of multinational conglomerates that each own a whole corpus of brands, most...
View ArticleWhy customer service is the new marketing!
Some brands have a nasty habit of considering customer service as only a necessary evil. For such brands, it is a headache and cost center that is better outsourced whenever possible. Instead of...
View ArticleDecoding the Business Trends for 2016 – Bits, Bytes and Bozos
Every two years I like to put out my predictions of business trends — with a heavy marketing bias — for the upcoming year. Reviewing those I made for 2012 and 2014 and now looking at the predictions...
View ArticleInteractive Restaurant – 80% Digital and 20% Analogue – Review of Inamo in...
Inamo has two “digital” or interactive restaurants in London, the first of which was installed in September 2009. In terms of menu, Inamo serves an Asian fusion mix. I went with a couple of geeky...
View ArticleTurning Audio Into Text – Trint, Award-Winning StartUp with CEO Jeffrey...
Minter Dialogue #200 with Jeffrey Kofman This interview is with Jeffrey Kofman, the Emmy award-winning foreign and war correspondent (for coverage of the Libyan revolution and for coverage of 9/11 WTC...
View ArticleUX Design Thinking – Secrets Of The Perfect User Experience in the Bathroom
User experience and design thinking is all the rage these days. Yet, I am aghast at how often the design of toilets (aka bathrooms or loos) is regularly overlooked. Sure, there may be stylish or trendy...
View Article(Too) Busy Is A Choice
How busy would you say you are? Would you not agree that many of your friends and colleagues are all saying roughly the same thing, along the lines: “Yeah, I’m super busy. Lots of stuff going on….”...
View ArticleGetting Engagement From Your Customer – Through the looking glass of GDPR and...
Now that May 25th — the date when the European regulation GDPR officially took effect — has come and gone, the barrage of GDPR-related messages has subsided. At one point, opt-in requests and privacy...
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